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FAQ's

Welcome to Maximiles Help & FAQs. Please choose the option below which best describes your problem:

1. How does Maximiles work?

2. Becoming a member

3. Using Maximiles

4. Exchanging Maximiles points for rewards

5. My account

6. Problems with my account

1. How does Maximiles work?

How does Maximiles work?

Maximiles is the premier internet based loyalty rewards programme, with over 600 merchants waiting to reward you for using their services. The principle behind Maximiles is very simple: Shop, register or play with a merchant and you will be rewarded with a certain amount of points depending on the offer. These points can then be exchanged for hundreds of gifts from our rewards catalogue.

Simply log into Maximiles.co.uk and go through to your chosen merchant. In some places ("Full Loyalty Partners") Maximiles points can be collected directly on the website, without first visiting Maximiles.co.uk. Simply look for the "Collect points" symbol at the checkout. You can also collect Maximiles points by responding to special offer emails and completing polls and surveys.

You can watch the progress of your account balance in your personal account. When you have accumulated enough Maximiles points why not take a look through our rewards catalogue and exchange them for a free gift.

Please note: In order to receive points from non-loyalty partners, you need to click through using the links on the Maximiles website. Clicking through the links is very important because without it Maximiles will not receive reports associated to the purchase or activity you've completed and therefore will not be able to credit you with points. Unfortunately we are unable to credit points to an account retrospectively if this process has not been followed.

Is Maximiles actually free?

Yes, joining Maximiles is absolutely free. Not only will you not have to pay a thing to join but you can collect up to 100 Maximiles points as a welcome gift. Tell us a bit more about yourself and we will give you another 15 points! You'll see it's very quick to collect enough Maximiles points to start rewarding yourself.

Can I exchange my Maximiles points for cash?

Maximiles do not offer this service as we believe in quality aspirational rewards that are reasonably priced for our members. Some of our competitors require their members to earn many thousands of points before their members are able to receive a cheque. Here at Maximiles.co.uk we like to see our members getting rewarded as soon as possible. If the reward you are looking for is not available, there is always a great range of vouchers for you to choose from.

How long are my Maximiles points valid for?

There is no time limit for using your points. As long is your account is active any Maximiles points you earn will remain valid. Our goal is to develop a long-term relationship with our members. Therefore, following a long period of inactivity on your part, we will remind you of your Maximiles points balance and that you can spend them on rewards. If you do not collect Maximiles points or access your account for 12 months, we may remove the points from your account, but we will always remind you first.

I share my computer, how can I ensure that Maximiles points are credited to my account?

For identifying and awarding Maximiles points to its members Maximiles.co.uk assigns cookies to each user's account. If you use a shared computer, for example at university, internet cafes or work, it is possible that the tracking cookies of other members can be stored on the computer. As Maximiles points will be awarded automatically to the last active cookie it is important to make sure you have activated your own cookie by logging into your account at the start of each session.

To find out more about cookies and how the Maximiles website uses them view our Privacy and Cookie Policy.

Who are Maximiles?

Who are Maximiles? Click here to find out more.

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2. Becoming a member

How do I become a member?

Becoming a member is easy and best of all it's completely free. To register you simply need to Click here and enter your email address together with a username and password.
As soon as you register, your free Maximiles account is opened and we will give you 100 Maximiles points to get you started. Tell us a little bit more about yourself and you could collect another 15 Maximiles points straight away!

Who can become a member?

Membership is open to anyone over the age of 14 that has internet access and a valid email address.
However Maximiles.co.uk is a UK based programme and as such is only open to UK based customers. Please note we are unable to send rewards to outside of the UK.

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3. Using Maximiles

I've just joined, how do I start collecting Maximiles points?

It's simple.
Firstly you may notice when you login, on the right hand side of the homepage there are some polls available for you to complete. These offer 5 points are completely free, are quick to complete and appear regularly on the site. Then why not browse the "Top Offers" on the homepage, the earning categories down the left hand side, or through the "Free points" section and take a look at what's on offer.
Each merchant will have a points value next to it in pink which tells you how many Maximiles points you will receive. Clicking on a merchant will take you through to a detail page which will give you more information on the merchant and what you must do to receive the points. Clicking the "Take Me There" button will allow you to visit that site. Shop or register as you would normally on this site and points will be credited to your account automatically within 90 days. Maximiles points can also be collected by responding to special offer emails, clicking on certain banners and completing member surveys which you can receive from time to time.

Where do I find information on how to collect Maximiles points with each merchant?

Each merchant will have a points value next to it in pink which tells you how many Maximiles points you will receive for performing a specific action. Clicking on a merchant will take you through to a detail page which will give you more information on the merchant and what you must do to qualify for the points. Please take special note of this section as some merchants require strict conditions to be met before points can be awarded.

How long will my Maximiles points take to enter my account?

The amount of time points take to go into your account is dependent upon the merchant which is issuing them. In order to be rewarded promptly, please ensure that if you are required to give an email address on a merchant's site that you use your Maximiles sign-up email address. Some merchants will only take a couple of days to report a transaction and points issued for polls and special offer emails will be virtually instantaneous. However, please be aware that some points can take up to 90 days to arrive in your account, but in rare cases longer than that. Unfortunately Maximiles are unable to follow up any query tickets that have been sent before the 90 day period has expired.

Please note: In order to receive Maximiles points from our non-loyalty partners, you need to click through using the links on the Maximiles website. Clicking through the links is very important because without it Maximiles will not receive reports associated to the purchase or activity you've completed on the merchant's site and therefore won't be able to credit you with Maximiles points. Unfortunately we are unable to credit points to an account retrospectively if this process has not been followed.

How do I maximize the amount of Maximiles points I collect?

The more you purchase and the more you subscribe to other services offered by our merchants, the faster your Maximiles account will grow. New merchants are always joining Maximiles, so it's easy to find the best offers on the net. Just remember to keep checking the Maximiles site for new polls and special offers. One of the best ways to collect points is by completing surveys sent to you in Maximiles Panels emails. You can collect hundreds of points for every survey you complete. Make sure you are opted into receive these emails in your account section. The largest points hauls are often found in the casinos, bingos and gambling sections. Not only can a single transaction result in up to 10,000 Maximiles points but many casinos will double your initial deposit... and you never know you might win something! Lastly, there are hundreds of points to be had each month for responding to special offer emails, remember to set your account to accept them in "My Account" section.

"Full Loyalty" and "non-loyalty" partners.

The Full Loyalty Partners are merchants that have a special agreement with Maximiles so you can get rewarded when using their website, even without clicking through from Maximiles.co.uk. Generally, during the order confirmation section an option will appear which asks you if you would like to collect the Maximiles points for your order. You will then be asked to enter your Maximiles log-in. Usually Maximiles points are credited to your account once the items you've ordered have been dispatched. You can tell which partners are Full Loyalty Partners on the A-Z screen. Full Loyalty Partners by the small star symbol which appears next to the partner's name. Also, look out for the Maximiles logo on a Full Loyalty Partner's homepage.

However, in order to receive Maximiles points from our non-loyalty partners, you need to click through using the links on the Maximiles website. Clicking through the links is very important because without it Maximiles will not receive reports associated to the purchase or activity you've completed on the merchant's site and therefore won't be able to credit you with Maximiles points.

Collecting free Maximiles points.

There are literally thousands of Maximiles points to be collected without having to spend a penny. Check out the "Free points" section on the website for loads of easy ways to get Maximiles points for free. Make sure your account is set up to receive special offers emails and you could receive 5 Maximiles points for each one you respond to. What's more, don't forget to keep checking for polls and special banners which will appear from time to time on the homepage.

Can I collect Maximiles points for referring new members?

Yes you can. For every friend that you introduce to the Maximiles programme who goes on to collect 1500 Maximiles points you will receive 1500 Maximiles points as a thank you! Please note that any points your friend earns from referring other friends will not be counted as part of their 1500 points. Sorry! But don't worry, referring new friends is easy. Go to the "Refer a friend" section by either clicking the link at the bottom of the homepage or through the "My Account" section. Enter the first name and email address of the person you wish to invite. An email will then be sent to this person telling them about Maximiles. You can keep track of your referrals in the "My Referrals" section and even remind your friends to join.

How do I select Maximiles as my homepage on my internet browser?

To set Maximiles as your homepage in internet explorer:

  • 1) Open Maximiles.co.uk.
  • 2) Select "Tools" in the menu bar and then "Internet Options" from the drop down.
  • 3) In the pop-up select the "General" tab if it is not already selected.
  • 4) At the top of the tab click "Use Current".
  • 5) Click "OK" to close the pop-up. Your homepage has now been set.

To set Maximiles as your homepage in Firefox, Mozilla or Netscape Navigator:

  • 1) Open Maximiles.co.uk
  • 2) Select "Tools" in the menu bar and then "Options" from the drop down.
  • 3) In the pop-up select the "Main" tab if it is not already selected.
  • 4) At the top of the tab click "Use Current Pages".
  • 5) Click "OK" to close the pop-up. Your homepage has now been set.

Online Shopping Tips

Maximiles makes sure that all the merchant websites are 100% secure with handling any financial information. Below are some general tips for safe shopping on the web:

  • Never hand over card or bank account information if you are unsure.
  • Sign up to Verified by Visa or SecureCode by Mastercard.
  • Use a protected computer with a firewall protection if possible.
  • Only shop at secure websites - this can be done by looking for a padlock or unbroken key icon in the bottom corner of your internet browser.
  • Make sure your internet browser has a high level of security notification.
  • Always check your bank statements when you receive them.
  • Don't leave your computer unsupervised while shopping online.
  • Log out properly at the end of a transaction.
  • Never supply personal information via e-mail.
  • Beware of 'phishing' emails that claim to be from your bank or lender.
  • Consider using an internet based credit/debit card such as egg.com, cahoot or first direct.
  • Print your order once you have completed it so you always have a hard copy to hand.
  • If you would like to know more information about secure online shopping you can visit the following sites: www.getsafeonline.org, www.cardwatch.org, www.banksafeonline.org.uk.

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4. Exchanging Maximiles points for rewards

What rewards can I get with my Maximiles points?

There are literally thousands of rewards to choose from. Simply visit our "Spend points" section where we have a selection of products and experiences for everyone. We have everything from DVDs and CDs to experience days and cases of wine. Be sure to check the rewards section regularly because we constantly extend our range.

How do I exchange my Maximiles points for rewards?

When you have chosen a product in our rewards catalogue, click the "Add to Basket" button at the bottom of the reward detail page. If you do not have sufficient points for a reward you will not be allowed to add a reward to your basket. Depending on how long it has been since you last logged in, you may be asked to confirm your log-in and password. You will then be taken to a "Rewards basket page" where you can confirm, cancel or add more rewards to your order. Once you are satisfied with your order click the "Complete your order" button to be taken to a screen where you need to confirm your delivery address and enter your password one last time. Clicking on the "Confirm my order" button will then complete the order and take you to a confirmation page. Maximiles points will be removed from your account, and an email will be sent to you with details of the transaction.

The procedure is similar to other online shops. The only difference is the currency: here you pay with Maximiles points. Following successful processing of the order you will normally receive the reward within 14 working days. If there is a delay please notify us immediately. Unfortunately, it is normally not possible to change or cancel the order once it has been submitted. We need to follow this policy to keep the price of rewards as low as possible.

Can I order more than one reward at a time?

Yes. So long as you have enough points in your account you can order as many rewards at once as you like.

What's the minimum Maximiles points I need to collect a reward?

In contrast to some other loyalty programmes you don't need to spend years collecting points before you qualify for a reward. The standard minimum redemption level is 2000 points which will allow you to get DVDs, CDs, books plus loads of other rewards.

However we regularly have special reward promotions where you can pick up cheap rewards for just a few hundred points. These reward promotions are limited to the number of products available so remember to act quickly when you see one and check the site regularly.

Who sends out my rewards?

In most cases actual delivery of rewards is handled by external suppliers although Maximiles will pay for and order the reward on your behalf. Maximiles will also remain as a contact between the supplier and customer until the reward has been delivered. Please be aware that in most cases rewards will take 14 working days (Mon-Fri) to be delivered. In some cases this can be longer. If there is a delay please notify us immediately and we will contact the supplier regarding your delivery. Please ensure that you use the query system provided as this allows us to build up a picture of where we can improve our service. Unfortunately we are unable to respond to queries where 14 working days have not elapsed.

Can my reward be sent outside the UK?

Maximiles is a UK based loyalty programme and as such unfortunately we are unable to send rewards to outside of the UK.

How do I cancel/modify my reward order?

Unfortunately we cannot cancel orders which we have forwarded to our reward suppliers, so once orders have been submitted the transaction is final. Also, it is not possible to reclaim the Maximiles points by returning Rewards to the sender. We need to follow this policy to keep the price of the rewards as low as possible.

Returns Policy

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace the item or refund your account with points. We can only refund the cost of postage with Maximiles (1pt per 5p).

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5. My account

How do I transfer Maximiles points to another account?

According to Maximiles.co.uk terms and conditions, each member is entitled to hold only one account. If you believe you have created a second account in error, please contact our member support team giving the email addresses of both accounts. Certain categories of Maximiles points cannot be collected by two accounts under any circumstances and these Maximiles points will be lost when accounts are merged.

How do I modify my login details?

In order to change your login details go to the "My personal information" page in the "My account" section on the site. At the top of the page there is a section based on your login details. To change your email login enter a new valid email address and confirm your password in the space provided, then press the confirmation button. To change your password, enter a new password in the two spaces provided and press the confirmation button. You will receive a conformation message at the top of the page if you are successful.

How do I modify my contact details?

In order to change your contact details go to the "My personal information" page in the "My account" section. Simply edit your details in the fields provided and click the confirm buttons.

How can I modify my profile information?

In order to change your profile information go to the "My profile" page in the "My account" section. Here you will find questions relating to your profile. This will affect what offers you receive from Maximiles. If you are filling in these particular surveys for the first time you will be awarded 15 Maximiles points.

Do Maximiles guarantee the security and confidentiality of my information and data?

Maximiles are committed to our members' privacy and the security of their data. Please see our Privacy and Cookie Policy for further details and notes outlining our information practices.

Maximiles are also members of the Direct Marketing Association

What cookies are used by Maximiles and its partners?

When you use the Maximiles site or navigate to our partners’ sites, information about your browsing and actions may be stored in files called "cookies". Cookies are used by all websites and are saved by your internet browser onto your computer and may be removed by you at any time. A cookie is a small text file which contains a record about you, or the way you have used the site. These are then used by the site to perform actions the next time you visit. For example a cookie might record the last time you logged in or remember your password. We and/or our partners, use cookies to do the following:

  • To allow us to communicate to you
  • To be able to run the programme and award you points
  • To gather general statistics about how our members use the site

You can choose to delete specific cookies, or reject cookies entirely using setting in your browser. However please be aware cookies are essential to the way Maximiles is able to track and award you points and are therefore essential to taking part in the Maximiles programme.

For more information about how Maximiles use cookies, please review our Privacy and Cookies Policy.

How do I unsubscribe from emails?

We operate a strict opt-in policy when you join the Maximiles scheme, and make it easy for you to stop receiving emails at any time using the links at the bottom of all our emails. You can also unsubscribe from emails on the site by going to the "My account" section. However, don't forget there are hundreds of Maximiles points to be collected just by responding to special offers emails.

How do I close an account?

In order to cancel your Maximiles registration go to the "Identifying Information" page which can be found by going to the "My account" area of the website and selecting the "My Information" section. Click the "Cancel my Maximiles registration" link at the bottom of the page. You will then be asked to confirm your decision to cancel your registration. Please note if you choose to close your Maximiles account, it cannot be reopened nor will you be able to use this login or email address again on Maximiles. After your account has been closed, you may return to Maximiles at any time by registering with a new login and email address, however closing your account will result in all of your accumulated Maximiles points being lost. If you still wish to continue click the "Close my account" button.

We hope you will contact us to address any issues that may have prompted you to close your Maximiles account. In this way we will be able to resolve these issues and improve our service to our members. Please feel free to contact customer services with any comments or suggestions.

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6. Problems with my account

I've not yet received my Maximiles points.

Firstly please ensure that you have correctly met the conditions for earning Maximiles points with a given merchant. These can be found on the detail page of a merchant under "How to earn". If it was a "Full Loyalty" partner ensure that you collected your Maximiles points on the confirmation page of that site. Points can sometimes take 90 days to be credited to an account depending on the merchant. Please note that we are only able to respond to missing points queries where members have waited longer than 90 days to be credited with their points.

If the correct conditions have been met and 90 days have elapsed please contact customer services using the form provided. Please include as much information on the transaction (order/account numbers, confirmation emails, date etc.) as possible to help us track your transaction more quickly.

I have not yet received my reward.

Most Rewards take up to 14 working days (Mon-Fri) to be delivered and magazine subscriptions can take anywhere between 4 - 6 weeks. If you have not received your reward within 14 working days, please contact customer services detailing which reward you are still waiting for.

I have a problem with my login or account details. What do I do?

You can access and edit your login and account details in the "My personal information" page in the "My account" section. If for some reason you are unable to edit these details to suit your needs, or are unable to access your account please contact customer services.

I've forgotten my password. What do I do?

If you have forgotten your password Maximiles can email you a reminder. Below the login box on the right hand side of the homepage you'll find the "Username/password reminder" link. Clicking on this will activate a pop-up where you are asked to enter your email address. Your password will then be sent to you via email. If you don't know the email address that relates to your account, please contact customer services with your name, postal address and date of birth details so we can identify your account.

I want to change my email address but the system says the email already exists. What do I do?

This can occur if you have set up another account by mistake and your current email address is already in use in our database. Please provide customer services with your current and former email address plus the passwords of the account and we will merge the accounts for you stating which account you want to keep. All non free points will be transferred to the new account.

I did not see anywhere to collect Maximiles points on the partner's/merchant's site.

In the majority of cases you will not see any reference to Maximiles on 'the merchants' sites (please see above "Full Loyalty and non-loyalty partners"). In the case of "non-loyalty" merchants Maximiles points will be earned and awarded to your account automatically and you must therefore ensure that you go to your chosen merchant via the Maximiles website in order for your transaction to be registered. However, in the case of "Full Loyalty" partners you will be prompted to claim your Maximiles points on the order confirmation page of that site. With "Full Loyalty" partners you do not necessarily have to go via the Maximiles site, however you must claim your Maximiles points when prompted on the confirmation page.

I didn't click through to the merchant from Maximiles.co.uk. Can I still collect my Maximiles points?

Unfortunately we are unable to award points retrospectively in this manner in the case of "non-loyalty" merchants (please see above "Full Loyalty and non-loyalty partners"). Clicking through the links is very important because without it Maximiles will not receive reports associated to the purchase or activity you've completed on the merchant's site and therefore won't be able to credit you with points. Unfortunately we are unable to credit points to an account retrospectively if this process has not been followed. In the case of "Full Loyalty" partners it is not necessary to click through from Maximiles.co.uk. With these partners you collect Maximiles points on the confirmation page of that partner.

The merchant I have earned Maximiles points with is no longer on site. Will I still receive my points?

If the merchant was on the site at the time of your transaction (i.e. you clicked through from the Maximiles site) then yes your points will still be awarded. If however it was a merchant that was previously featured on the site but was no longer there at the time of your transaction then unfortunately we will be unable to award points to your account.

My account has been credited but not with the correct amount of Maximiles points. What do I do?

Firstly please ensure that you have met all the conditions necessary for earning Maximiles points with the merchant. These can be found on the detail page of a partner under "How to earn". If it was a "Full Loyalty" partner ensure that you collected your points on the confirmation page of that site. Please note that where merchants have various ways to earn (for example free registrations and purchases) some Maximiles points can take longer to reach the account than others. Maximiles points can sometimes take 90 days to be credited to an account depending on the merchant and offer. Please note that we are only able to respond to missing points queries where members have waited longer than 90 days to be credited with their points.

If the correct conditions have been met and 90 days have elapsed please contact customer services using the form provided. Please include as much information on the transaction (order/account numbers, confirmation emails, date etc.) as possible to help us track your transaction more quickly.

I have ordered a reward but there has been a change to my delivery address.

Unfortunately we cannot cancel orders which we have forwarded to our reward suppliers, so once orders have been submitted the transaction is final. Also, it is not possible to reclaim the Maximiles points by returning rewards to the sender. We need to follow this policy to keep the price of the rewards as low as possible. Please ensure you have the correct address entered in your personal information in the "My account" section.

Please be advised that delivery addresses are not completed by the information which we have on file for you, these are manually entered at the time of redemption and as such is the members responsibility to ensure all details are correctly filled in.

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Loyalty programme management - Maximiles Services
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